Personal Area
Back call
+7 (812) 645-08-06
Every day from 09:00 to 18:00

Warranty obligations

INDEXPROM fulfils its warranty obligations with due care and properly. We are a reliable service, our key specialization is maintenance and repair of equipment in Russia.

Excellent quality of service is provided by:

• deep and constantly updated knowledge and experience of our specialists;
• quick response to our customers’ calls;
• timely provision of spare parts to any equipment;
• careful investigation of failures, eliminating their causes.

We spent much effort to make cooperation with us easy and simple for our clients. Warranty service terms are always fulfilled, and technical support of equipment is performed quickly and with due diligence. Repair is performed by experienced personnel from mobile brigades or service centers.

Warranty service of equipment

Main task of a service centre is to provide quick, reliable and high-quality technical support to production companies. Features and advantages of warranty service:

• If there is a warranty service agreement, equipment repair is performed immediately.
• Service equipment is guaranteed if the failure cause is not identified.
• There’s an option to conclude an extended warranty when executing a contract for monthly service.
• All warranty cases are accounted for and studied. The root cause of failure will be identified, which will exclude reoccurring failures.

We not only fix problems, but we study each warranty case in details and with care. After the failure investigation we take preventive measures: we change installation technology, give detailed recommendations to manufacturer etc. This allows to continuously improve quality of our services.

Service quality

Repair and service are performed by qualified and competent specialists who underwent special training. Due to their knowledge they can identify failures in no time and fix them in the safest and quickest way. Spare parts are always available at our warehouse, that’s why we don’t spend time on waiting for delivery.
We understand the importance of continuous and trouble-free operation at our customers’ factories, that’s why we take all measures to make our services quick, competent and of good quality.