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Shipment safety

Regardless of scope and complexity of the order, INDEXPROM will provide high-level safety of shipment and flawless management at all forwarding points. Due to the properly organized logistics processes we can guarantee full safety of your cargo up until it reaches its destination. We consider it important to ensure safety along the whole delivery chain, by excluding associated risks, traffic standstills and other circumstances

INDEXPROM creates all conditions required for safe shipment of equipment across the whole Russia:

• confidentiality of agreement and secure storage of customer’s data;
• smooth logistics and cooperation with the most reliable shipping companies all over the world;
• round-the-clock warranty service and maintenance;
• total control over the whole shipment process;
• offering guarded warehouses, consolidation;
• responsible fulfilment of all obligations.

Over the years of our work we gained a reputation of a reliable partner by selecting, manufacturing and delivering equipment on individual projects.

INDEXPROM – operation without losses

Regardless of priority, all requests are processed and forwarded to the manufacturer on the day of their receipt; If the request is inaccurate or lacks of any important data, we’ll contact you and won’t ignore the request. If needed, we’re ready to consult you, to help in selecting proper equipment, to help you file the request.

Everything’s’ under control

INDEXPROM doesn’t use third parties’ services and uses their own financial mechanisms. Thus we ensure quick, reliable and safe payments, as well as adequate currency conversion. We also don’t use intermediaries when purchasing equipment. Industrial products from Europe, America and Asia are purchased through our European office.

Possible delivery options

Our clients may pick up their order at our German office, or at St. Petersburg or Moscow warehouses. As an option we can also perform delivery to a shipment company  terminal  or to your office door.

Reliable service from professionals

We offer favourable terms of warranty service. Thus, if the failure cause is unclear, we repair equipment under warranty. We also offer several options of warranty service, including extended agreement. Equipment maintenance is performed either by service centre specialists or by a special mobile brigade. This enables quick response to a call and reduces equipment downtime.