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Service guarantees

INDEXPROM service centre provides full range of services involving delivery and servicing of equipment across the whole Russia. Having proven ourselves as a reliable company in the market, we provide guaranteed technical support to production facilities within the shortest possible time.

INDEXPROM is the guarantor of your stability

We carefully consider each customer’s request, whether it is an individuals or a major company, and we do everything to make cooperation with us easy and comfortable. We understand the importance of stable and continuous production process at our clients’ facilities and guarantee that our service meets the highest standards.

INDEXPROM guarantees:

• Service will be performed even if there is no accurate information about the failure cause.
• Extended warranty in case of one-time conclusion of a contract for monthly service.
• During the contract period, failures will be fixed immediately and within specified terms.
• Each warranty case will be recorded and studied. Causes will be identified and measures taken to prevent the incident from reoccurrence (change in installation technology or services, recommendations to the manufacturer etc.).

ВIMPORTANT! During the warranty period in case of claims we will take all measures on fulfilment of our warranty obligations in accordance with shipment contract.